Refund and Returns Policy – Virtual Assistant

RETURNING AN ITEM

You can initiate a return within 3days for Official Store items and 2 days for other eligible items if you receive a wrong, damaged, defective or counterfeit item.

When returning an item, ensure all seals, tags, and accessories are left intact.

We recommend that you keep the original carton and packaging material for a smooth and easy return.

If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Get your refund within 24 hours when you drop off the item at the nearest AVirtual dropoff station.

Eligible Fashion items Only

Find below the table showing what you can return

WHAT CAN I RETURN?

Category	I Changed My Mind	Wrong Specification	Defective	Damaged / Broken	Fake / Unauthentic	Size
Beach & Swimwear	✘	✓	✘	✘	✘	✘
Books & Stationery	✘	✓	✘	✘	✘	✘
Bra	✘	✓	✘	✘	✘	✘
Drugs	✘	✓	✘	✘	✘	✘
Events & Tickets	✘	✓	✘	✘	✘	✘
Facial Skincare	✘	✓	✘	✘	✘	✘
Feet & Nail Care Manicure & Pedicure	✘	✓	✘	✘	✘	✘
Feet & Nail Care Others	✘	✓	✘	✘	✘	✘
Grocer’s Shop	✘	✓	✘	✘	✘	✘
Hair Care	✘	✓	✘	✘	✘	✘
Hair Extensions	✘	✓	✘	✘	✘	✘
Hygiene	✘	✓	✘	✘	✘	✘
Intimate	✘	✓	✘	✘	✘	✘
Lotions & Creams	✘	✓	✘	✘	✘	✘
Makeup	✘	✓	✘	✘	✘	✘
Manicure & Pedicure	✘	✓	✘	✘	✘	✘
Men Perfumes	✘	✓	✓	✓	✓	✓
Nightwear	✘	✓	✓	✓	✓	✓
Office & Business Software	✘	✓	✓	✓	✓	✓
SIM Cards	✘	✓	✓	✓	✓	✓
Software	✘	✓	✓	✓	✓	✓
Spa	✘	✓	✓	✓	✓	✓
Nightwear	✘	✓	✓	✓	✓	✓
Weddings	✘	✓	✓	✓	✓	✓
Women Perfumes	✘	✓	✓	✓	✓	✓

Frequently Asked Questions

How do I return an item?

call or write customercare@avirtual-assistant.com

Can I change my refund option anytime?

No. You cannot change your selected refund option.

How long will it take to return an item and get my refund?

Please see our return policy for information.

Once I initiate a return, what happens next?

Once I initiate a return, what happens next?

If the package was delivered to you and you requested a refund, you will need to send it back to us

If the item arrives in the same condition it was delivered to you, you will be allowed to use your already paid money to shop for another item, if that particular item you returned, is no longer in stock

Your return request will be canceled and you will no longer be able to return that item.

ITEMS CAN BE RETURNED ON OR BEFORE TWO DAYS OF DELIVERY TO YOU

Can I return my item after the stated returns timeline?

NO

I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?

OUR CUSTOMER CARE EMAIL REMAINS customercare@avirtual-assistant.com

How do I track my return status?

We will keep you updated by email and SMS about the status of your return.

If you have any questions please reach at customercare@avirtual-assistant.com

Is my product under warranty?

Warranty information is displayed on each product’s listing page.

Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items.

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

Do I have to pay for shipping charges when I return a product?

Yes

Can I Replace or Exchange an item rather than a refund?

If the item returned is eligible for a return, you can take another product if the returned item is no longer in stock

Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot verify your reason for returning them. For example, a microwave returned for not powering on will be tested extensively and if the claims are right, another will be sent to you, but if during the test, it powers-on, the item will be redelivered back to you.