RETURNING AN ITEM
Items shopped, paid for and delivery are in the topmost conditions
Find below the table showing what you can return
| Category | I Changed My Mind | Wrong Specification | Defective | Damaged / Broken | Fake / Unauthentic | Size |
|---|---|---|---|---|---|---|
| Beach & Swimwear | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Books & Stationery | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Bra | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Drugs | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Events & Tickets | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Facial Skincare | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Feet & Nail Care Manicure & Pedicure | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Feet & Nail Care Others | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Grocer’s Shop | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Hair Care | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Hair Extensions | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Hygiene | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Intimate | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Lotions & Creams | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Makeup | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Manicure & Pedicure | ✘ | ✓ | ✘ | ✘ | ✘ | ✘ |
| Men Perfumes | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Nightwear | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Office & Business Software | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| SIM Cards | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Software | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Spa | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Nightwear | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Weddings | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Women Perfumes | ✘ | ✓ | ✓ | ✓ | ✓ | ✓ |
Frequently Asked Questions
How do I return an item?
call or write customercare@avirtual-assistant.com
Can I change my refund option anytime?
No. There are No refunds on items. We advise you carefully pick out your orders.
How long will it take to return an item and get my refund?
Please see our return policy for information.
Once I initiate a return, what happens next?
Once I initiate a return, what happens next?
We do not accept returns.
Can I return my item after the stated returns timeline?
NO
I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?
OUR CUSTOMER CARE EMAIL REMAINS customercare@avirtual-assistant.com
How do I track my return status?
We will keep you updated by email and SMS about the status of your return.
If you have any questions please reach at customercare@avirtual-assistant.com
Is my product under warranty?
Is my product under warranty?
Warranty information is displayed on each product’s listing page.
Do I have to return all products in my order?
No, we do not accept return orders.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
Do I have to pay for shipping charges when I return a product?
Do I have to pay for shipping charges when I return a product?
Yes.
Different place attracts different delivery fees.
Can I Replace or Exchange an item rather than a refund?
No.
This is why you have to be certain before placing an order.
Why was my item redelivered to me instead of a refund?
We do not do refund.
Contact us at customercare@avirtual-assistant.com for questions related to refunds and returns.